By placing an order, you agree

When you place an order with us, you are agreeing to a simple set of terms that are designed to be fair to both of us. We wrote these in plain language, because we believe you should be able to understand the agreement you are making without a lawyer in the room. Here is everything you need to know, laid out clearly.

These terms cover what happens when you buy from us — how orders work, how pricing works, how we get your order to you, and what happens if something needs to be returned. If anything here is unclear, our Contact Us page is always there for you.

Orders and acceptance

When you place an order with us, we confirm it and get to work. Your order confirmation lets you know we received your purchase and that we are on it. From there, your items are dispatched within 1 to 3 business days.

If you need to cancel an order, reach out to us as soon as you can. If your order has not yet shipped, we will do our best to help you cancel it before it leaves our hands. We want you to feel confident in every purchase, and we would rather help you change your mind than leave you stuck with something you did not want.

Pricing

Our prices are listed in USD, and what you see is what you pay. We offer discounts throughout the year — including savings of up to 70% off — so there are always opportunities to get good food at a better price.

There are no hidden fees hiding in our pricing. The price you see at checkout is the price you pay, and that includes free worldwide shipping with all duties and customs covered. No surprise charges appear later, and nothing extra is added to your final total.

Payment

We accept all the major payment methods, so you can check out in whatever way feels most comfortable to you. Your payment is collected securely at checkout, and we do not store your card details on our systems.

Your payment is processed by trusted providers who handle the transaction securely, so you can shop with confidence. If you ever have a question about how a charge appears or a concern about a payment, reach out and we will help you sort it out.

Dispatch and delivery

Here is how your order makes its way to you. We dispatch your items within 1 to 3 business days of your order being placed. From there, delivery is estimated at 6 to 12 business days depending on your location.

Shipping is free worldwide with no minimum order, and all duties and customs are included. That means no extra fees at your door and no unexpected charges anywhere along the way. You will receive a tracking link by email once your order is on its way, so you can always see where your oats are.

Returns and refunds

We want you to love what you ordered, and we stand behind our product with a generous policy. You have 60 days from delivery to start a return. Items in their original, unused condition are eligible, and if anything arrives defective or damaged, we want to know about it.

To start a return, contact us through our Contact Us page with your order number. Once your return arrives back with us, we process your refund within 5 to 10 business days, and it goes back to the original payment method you used. We keep the process simple because we would rather make it right than make it complicated.

Product descriptions

We work hard to describe our products honestly and accurately. We want you to know exactly what you are getting, and we do not exaggerate. That said, please keep in mind that colors and textures can appear slightly different depending on your screen, and individual taste always plays a part in how much you love a product.

We describe the ingredients, the protein content, and the flavors as they truly are. If you ever feel like a description did not match what you received, reach out to us — we take that seriously and we want to make it right.

Questions

If you have any question at all about these terms, about an order, about a product, or about anything else, our Contact Us page is the place to go. A real person will read your message and help you.

We built this brand on the idea that life is hard and some things should be easy. Ordering breakfast, understanding what you agreed to, and getting help when you need it are all part of making that true. If anything here is unclear, just ask. We are here.