We're here to help

You should never feel like you're dealing with a wall when you shop with us. We built our whole brand on the idea that life is hard and some things should be easy — and that includes the experience of getting help when you need it. Whether you have a question before you order, a concern after your box arrives, or you just want to tell us that the oats made your morning a little better, we want to hear from you.

Our customer care team is made up of real people who actually know the product, because they eat it too. We are not reading from a script. We are not trying to make you go away. We are trying to make sure you end up happy, because a happy customer is the only kind we want.

Placing an order

Ordering with us is meant to be as straightforward as the breakfast itself. Pick the flavors that catch your eye, choose the quantity that fits your life, and check out in whatever way feels most comfortable to you. We accept all the major payment methods, and your payment is collected securely at checkout.

Once your order is placed, we get to work quickly. Your items are dispatched within 1 to 3 business days, so you are not left wondering where your box is. From there, you will receive a tracking update so you can follow your order on its way to your door.

If you realize you made a mistake after ordering — the wrong flavor, the wrong address — reach out through our Contact Us page as soon as you can. If your order has not shipped yet, we can usually help you sort it out before it leaves our hands.

Shipping and delivery

We want shipping to be one of the things you never have to stress about. Here is how it works.

• Shipping is free worldwide, with no minimum order required.
• Delivery is estimated at 6 to 12 business days depending on where you are.
• All duties and customs are included, so you will never face a surprise bill at your door.
• You will get a tracking link so you can keep an eye on your package from our door to yours.

We know waiting is the hardest part, so we do everything we can to move quickly on our end. Once your order is with the carrier, it is doing its best to reach you, and we are keeping an eye on it too.

Returns and exchanges

We want you to love what you ordered, and we know that sometimes what arrives just is not the right fit. That is okay. It happens, and we want to make it painless.

You have 60 days from delivery to start a return. That is a generous window, because we want you to have real time to try the product, not feel rushed into a decision. To start a return, simply reach out through our Contact Us page with your order number, and our team will walk you through the next steps.

Once your return arrives back with us, we process your refund within 5 to 10 business days, and it goes back to the original payment method you used. No forms, no hoops, no asking three times. We aim to make the process feel as easy as the breakfast.

Product care

Our overnight oats are made to be eaten and enjoyed, but a little care goes a long way in keeping them at their best.

• Keep your jars in a cool, dry place until you are ready to enjoy them.
• Once opened, they are best enjoyed fresh, and a quick stir brings them right back to their creamy texture.
• If you like your oats chilled, pop them in the fridge before eating for an even more refreshing bowl.
• Every jar is designed to be a grab-and-go breakfast, but you can absolutely add your own toppings if you want to make it yours.

If you ever have a question about how to store, enjoy, or customize your oats, our team is happy to help.

How to reach us

We keep our contact simple and in one place. Head to our Contact Us page and you will find everything you need to get in touch with us.

You can reach out with a question about an order, a concern about a product, a request for help with a return, or just about anything else that is on your mind. Our team works to respond to every inquiry as quickly as we can, and we aim to get back to you within a reasonable time so you are never left hanging.

We do not hide behind a maze of phone numbers or email addresses scattered across the internet. One clean, friendly place to reach us — that is how we like it, and we think you will too. If there is anything we can do to make your experience better, just tell us. We are listening.