Here's what to expect

We know that when you order something, half the excitement is waiting for it to arrive. And we also know that the waiting is better when you understand exactly what is happening. So here is everything you need to know about how your oats get from our hands to yours — in plain language, with no surprises.

The headline is this: shipping is free worldwide, with no minimum order, and all duties and customs are included. The price you see is the price you pay, and what shows up at your door is your order, nothing extra.

Processing time

Once you place your order, we get to work quickly. Your items are processed and dispatched within 1 to 3 business days. We do not make you wait around wondering whether your order is real or whether it fell into a void.

We know the fastest way to lose a customer is to leave them waiting without a word. So we move on our end as soon as your order comes in, and we keep you in the loop from the moment your package is on its way.

Delivery time

After your order leaves our hands, delivery is estimated at 6 to 12 business days depending on where in the world you are. We give you a range rather than a single exact day, because shipping across the globe involves a few moving parts and we would rather be honest than over-promise.

If you are ordering from somewhere closer, your oats are likely to arrive on the faster end of that range. If you are farther away, the journey takes a bit longer. Either way, we are tracking it and we are on your side.

Where we ship

We ship worldwide. There is no long list of countries we are willing to serve and a longer list of ones we are not. If you can place an order, we can get it to you.

We built this brand for people everywhere who want an easy, delicious, nourishing breakfast — no matter where their kitchen happens to be. So whether you are ordering from a busy city or a small town, your oats will find their way to you.

Duties and customs

Here is the part most people worry about, and here is the part where we take the worry away. All duties and customs are included in your order. That means when your package arrives, there is no surprise bill waiting for you, no unexpected fee to pay before your order is released, and no extra paperwork on your end.

We handle it. That is part of what free worldwide shipping means to us — not just free at checkout, but free all the way to your door, with nothing added later. The price you saw when you checked out is the price you pay, full stop.

Tracking

Once your order is on its way, you will receive a tracking link by email. That link lets you follow your package from our door to yours, so you always know where your oats are and when to expect them.

We know a little visibility goes a long way toward peace of mind. If your tracking ever seems stuck or you have a question about where your package is, reach out through our Contact Us page and we will dig into it for you.

Delays and issues

We do our best to make shipping fast and smooth, and we are honest that occasionally things happen that are out of our control. Customs processes, weather, and the occasional hiccup in the shipping network can slow a package down. When they do, we are on your side.

If your order is delayed, contact us and we will look into it and keep you updated. If your package arrives damaged or something is missing, tell us right away and we will make it right. We are not the kind of company that disappears once your payment goes through. We are here through the whole journey, from click to doorstep.