We want you to love what you ordered

There is a moment that happens after you order something — you close the tab, and a tiny part of you wonders if it will be as good as it looked. We understand that moment, because we feel it too when we buy things. So we built our refund policy around a simple idea: we want you to love what you ordered, and if you do not, we want to make it right without making it hard.

We are not looking to trap you in a purchase. We are looking to earn your trust, and trust is earned when you know that the people you bought from will stand behind their product.

Return window

You have 60 days from delivery to start a return. We chose 60 days on purpose. We did not want you to feel rushed into a decision after a single taste. We want you to have real time with the product — time to try different flavors, to see how the oats fit into your mornings, to decide whether this is a breakfast you actually want to keep in your routine.

The window is generous because we are confident in what we make, and we would rather give you more time than make you feel pressured.

What's returnable

We keep the rules simple and fair. Here is what you need to know about what can be returned.

• Items in their original, unused condition are eligible for return.
• Products still in their original packaging are eligible for return.
• If anything arrives defective or damaged, we absolutely want to hear about it — that is always returnable.

We are not looking for reasons to say no. If a product genuinely did not work out for you, we would rather help you than argue with you.

How to start a return

Starting a return with us is meant to be easy, because the whole point of our brand is that some things should not be hard. Here is how it works.

Head over to our Contact Us page and send us a message with your order number. That is the starting point, and it is really all you need. Our team will take it from there and walk you through the next steps clearly.

We will confirm the details, let you know what comes next, and make sure you are not left guessing at any point in the process. No forms to fill out three times, no waiting on hold, no being passed from one person to another.

Refund timing

Once your return arrives back with us, we get to work right away. Your refund is processed within 5 to 10 business days, and it goes back to the original payment method you used at checkout.

We know that waiting on a refund is nobody's favorite activity, so we move as quickly as we can on our end. If it ever feels like it is taking longer than it should, reach out to us and we will check on it for you personally.

Exchanges and cancellations

We want to make sure you end up with oats you love, so we are happy to help with exchanges and other adjustments.

If something about your order was not quite right — the wrong flavor, the wrong quantity — we can work with you on a replacement or an exchange. Just let us know what happened through our Contact Us page and we will sort it out.

If you need to cancel an order before it ships, reach out to us as soon as you can. If your order has not left our hands yet, we will do our best to help you cancel it without any fuss.

Our commitment

Here is the honest bottom line. We made a breakfast we are genuinely proud of, and we want you to try it without holding your breath. That is why our return window is long, our refunds are straightforward, and our team is actually happy to help.

If you have any question at all about a return, an exchange, a refund, or anything else, our Contact Us page is the place to go. A real person will read your message and help you sort it out. We would rather make it right than make it complicated — that is a promise we make with every order.